1. How to cancel
You can cancel at any time, for any reason, in either of these ways:
- Online, using the cancellation link in your enrollment confirmation or renewal reminder email.
- By email to contact@readidry.com from the email address on your plan, with your name and property address.
No phone call or retention conversation is required. We send a confirmation email within one business day that shows the date your cancellation took effect and the date your service ends.
2. Full refund within 30 days
If you cancel within 30 days of enrolling and you have not used a plan service, we refund the full $500. Your plan ends on the day we process the cancellation.
3. After 30 days, or after a service visit
If you cancel more than 30 days after enrolling, or after you have used a plan service, we do not issue a partial refund. Instead, cancelling stops your next automatic renewal and your plan stays active until the end of the plan year you paid for, so you keep the protection you paid for.
4. Automatic renewals
Your plan renews automatically each year. We email you a reminder at least 30 days before each renewal with the renewal date, the price and a link to cancel. If you are charged for a renewal and cancel within 14 days of that charge, and you have not used a plan service in the new plan year, we refund the full renewal payment.
5. Other full refunds
- If we find, before your plan becomes active, that your property is not eligible or is outside our service area.
- If you were charged more than once for the same plan year.
- If we cancel your plan for any reason other than a breach of the plan terms by you.
6. How refunds are paid
Refunds go back to the original payment method through Stripe. We start the refund within 5 business days of confirming your cancellation. Your bank or card issuer may take a few more days to show it on your statement.
7. Paid service calls
Work outside the plan, including standard service calls for damage that existed before your plan became active and approved work beyond your plan limits, is billed separately. Refunds for that work follow the written estimate you approve.
8. Contact
Questions about a cancellation or refund: email contact@readidry.com.